Outbound

International SOS (ISOS)

HKUST partners with International SOS, the leading travel health and safety assistance provider. When you study abroad, ISOS provides HKUST students with a 24/7 resource on call, online and even on the ground to help with medical, security and logistical questions, concerns and situations that may arise. So if you need pre-travel advice, a medical referral, lose your medication, or experience a medical or security crisis, please call ISOS for assistance.

Before you depart

Before you depart, HKUST advises students to review important information about the destination, such as travel and medical alerts, recommended immunizations and security/safety.  You can access this information by visiting the ISOS portal either on their website or on their Assistance App.  HKUST advises all students to download the Assistance App before departing Hong Kong.  The app will give you instant and real-time access to country-specific medical and security alerts when you are abroad. 

To download the ISOS Assistance App:

  1. Visit Google Play or Apple Store
  2. Enter the HKUST membership number: 07AYCA093635

You may also find the ISOS leaflet useful.

When abroad

To use any of the ISOS services, contact an ISOS Assistance Center from anywhere in the world by calling direct or collect.  While we have designated the Hong Kong center as your primary contact, any of the ISOS Assistance Centers can assist you immediately in an emergency and will notify HKUST of your situation.

Preferred number for the HKUST students, even when calling from abroad:

+852 2528 9900 (collect calls will be accepted)
07AYCA093635

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