Assistance while abroad
If you are in a serious or dangerous situation, or in an emergency that requires immediate assistance, contact the local police, ambulance or fire services.
If you do not know the emergency assistance number in your country or have difficulties communicating with the local emergency assistance, contact International SOS. ISOS accepts collect calls, and is available 24/7, every day of the year.
|If calling from:||Call Assistance Center in:||At this number:|
Call collect: 61-2-9372-2468
Asia, Australia or the Pacific Rim
Call collect: 65-6338-7800
Europe, CIS, Africa or the Middle East
Call collect: 44-208-762-8008
U.S. or Canada
Call collect: 1-215-942-8226
Hong Kong Permanent Residents
The Hong Kong Immigration Department provides assistance to Hong Kong residents who have an accident or are arrested or detained for being involved in criminal cases. You can contact the Immigration Department assistance hotline at + 852 1868.
The diplomatic and consular missions of the People’s Republic of China provides assistance to Hong Kong permanent residents and Chinese citizens while abroad. If you are seeking consular protection and services while overseas, you can make enquiries with local government officials or police for the addresses and telephone numbers of diplomatic representatives and consular organs of the People's Republic of China in that country. You can also make enquiries through the Hong Kong Immigration Department assistance hotline at + 852 1868.
Click here to access the HKSAR Government webpage on consular assistance for Hong Kong permanent residents while overseas.http://www.immd.gov.hk/eng/services/Assistance_Outside_Hong_Kong.html#c
Click here to access the HKSAR Government webpage on consular assistance for Hong Kong permanent residents while in Mainland China.http://www.immd.gov.hk/eng/services/Assistance_Outside_Hong_Kong.html
Click here to access the list of Chinese Embassies.http://www.fmprc.gov.cn/mfa_eng/wjb_663304/zwjg_665342/2490_665344/
Click here to access the list of Chinese Consulate Generals.http://www.fmprc.gov.cn/mfa_eng/wjb_663304/zwjg_665342/2498_665360/
Students holding citizenship of other countries
Students holding citizenship of other countries can approach their diplomatic and consular missions. The links below are for a list of overseas diplomatic missions, as published by their governments.
Korea, Republic ofhttp://www.mofa.go.kr/ENG/ministry/overseas/asia/index.jsp?menu=m_50_70
Exchange Office at the host institution
- HKUST 24-hour emergency hotline:
- +852 2358 8999
- International SOS: HKUST Membership ID:
- Hong Kong Immigration Department 24-hour hotline:
- +852 1868
- School of Science:
- Ms Miranda Fung
- School of Engineering:
- Ms Ada Chau
- School of Business & Management:
- Mr Forrest Kam
- School of Humanities & Social Science:
- Miss Polly Lai
- Interdisciplinary Programs Office:
- Mr Matthew Chik